Customer Success & Support Jobs at PointOne
PointOne has 2 open customer success and support roles, alongside 11 other open roles.
About PointOne
PointOne provides AI-powered timekeeping and bill review software for law firms. The platform automatically tracks time and reviews bills, and captures time data for analytics across the practice, business, and personnel.
The open roles
- Customer Success Manager: New York City, USD 90k to 150k, posted 3 February 2026.
- Customer Success Lead: New York City, USD 140k to 170k, Lead, posted 23 October 2025.
Also hiring at PointOne
PointOne is also hiring in engineering (5), people and talent (2), sales and business development (2), finance and legal (1) and operations (1).
Its roles are in New York City, NY, US (13).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
What else is PointOne hiring for?
Engineering, people and talent, sales and business development, finance and legal, and operations: 11 more roles.