People Operations at Factory.app

About the Role

Factory is looking to hire a People Operations professional to join our growing team and help build the foundation for an amazing employee experience. This person will have the opportunity to own and scale people programs, improve processes, and help shape our culture as we continue to grow.

What you will do and achieve

• Own and continuously improve core people operations processes including onboarding, offboarding, employee data management, and lifecycle changes (promotions, transfers, leaves of absence).

• Manage and optimize People systems (HRIS, payroll, benefits administration) and vendor relationships to support a growing workforce.

• Partner with Finance, Legal, and IT to ensure operational alignment across payroll, compliance, equity administration, and employee records.

• Drive operational readiness for headcount growth, ensuring processes and infrastructure scale ahead of hiring velocity.

• Build and maintain people operations documentation, playbooks, and SOPs that enable consistency and reduce institutional knowledge risk.

• Support compliance efforts across employment law, data privacy, and regulatory requirements, partnering with Legal as needed.

• Analyze people data and operational metrics to surface insights, identify bottlenecks, and recommend improvements to leadership.

• Serve as a trusted point of contact for employees on operational questions, resolving issues with speed, empathy, and discretion.

• Contribute to people programs and initiatives such as employee engagement, workplace experience, and internal communications.

Qualifications

• 3+ years of experience in people operations, HR operations, or an operations role at a technology company. Investment banking or consulting backgrounds also welcome.

• Hands-on experience managing HRIS platforms, payroll systems, and benefits administration.

• Strong cross-functional collaboration skills with experience working alongside Finance, Legal, IT, or other operational teams.

• Demonstrated ability to build, document, and improve scalable processes in a fast-changing environment.

• Strong attention to detail and data integrity, with comfort using people analytics to drive decisions.

• Excellent communication and interpersonal skills, with the ability to handle sensitive information with discretion.

• Self-directed and adaptable, comfortable operating in fast-moving environments with evolving priorities.

• Past experience at high-growth or early-stage companies preferred.

This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)