Agent Engineer at Prodigal
Prodigal is hiring a Agent Engineer in Mumbai, India. On-site.
About Prodigal
Prodigal provides AI agents for loan servicing and debt collections. The platform uses AI agents, automation, and actionable insights to help consumer finance companies increase self-serve payments, reduce operational costs, and improve consumer experiences across voice and digital channels. It also offers a product called ProNotes, available in Spanish.
Agent Engineer job description
About Prodigal
Prodigal is the connected AI platform leading financial institutions use to run their operations.
We work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time.
These institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved?
Getting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them.
Prodigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America.
Today, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next.
We are expanding this swarm of AI agents across more of the work financial institutions do: originations, document processing, back-office workflows, servicing, and other critical operations where money, identity, people, and regulation intersect.
We are backed by Y Combinator, Accel, and Menlo Ventures, and work with 100+ financial institutions across North America. Listen directly from our CTO, Cofounder - Sangram Raje
What You’ll Do
- Build and deploy LLM-powered AI agents (including voice agents) in production, designed for real-world use cases
- Own the end-to-end lifecycle of AI systems — from problem scoping and design to deployment, monitoring, and continuous iteration
- Design and optimize prompts, RAG pipelines, and evaluation frameworks to improve accuracy, latency, and reliability
- Work directly with customers and Implementation Managers (IMs) to understand workflows, solve real-world problems, and drive successful go-lives and iterations
What We’re Looking For
- 1–3 years experience in backend / data / AI engineering
- Strong in Python + SQL
- Experience or exposure to LLMs, RAG, or prompt engineering
- High ownership, ability to work in ambiguity and ship fast
- Comfortable working with customers and cross-functional teams
Preferred Qualification
- B.Tech, BE, or M.Tech in Computer Science or a related discipline, with 1–3 years of relevant experience
Bonus
- Experience with production LLM systems / AI agents
- Familiarity with evaluation, agent tooling, or voice AI
- Experience with Databricks, MongoDB, or distributed systems
- Startup or customer-facing engineering experience
Why This Role
- Work on real production AI systems (not demos)
- End-to-end ownership and fast iteration cycles
- Direct impact on enterprise customers and business outcomes
Mode of Work - In-Office
From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.
To learn more about us - please visit the following:
Our Story - https://www.prodigaltech.com/our-story
What shapes our thinking - https://link.prodigaltech.com/our-thesis
Apply now
Applications go straight to Prodigal. We never sit between you and the employer.
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