Customer Success & Support Jobs at Startups in New York City, NY, US
New York City has 203 open customer success and support roles at 136 early-stage startups, and 33% of them are remote. Where pay is stated it is typically USD 100k to 160k, with a median of USD 130k. 11 roles are new this week.
Who is hiring customer success and support roles in New York City
Open roles by startup. Select a startup to see its jobs.
- 203open roles
- 136startups hiring
- 33%remote
Salary
Annual pay for this page’s roles that state a salary, in USD. The typical range covers the middle half of those postings.
- $130Kmedian pay
- $100Ktypical range: lower
- $160Ktypical range: upper
Based on 143 postings stating pay in USD.
Pay figures come from the 143 postings on this page that state a salary.
The hiring market
New York City accounts for 23% of United States's 870 open customer success and support roles.
Industries
Fintech and payments (40), healthcare (30) and marketing and sales (21) startups have most of the openings.
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
How much do customer success and support jobs in New York City pay?
Typically USD 100k to 160k a year, with a median of USD 130k, where the posting states a salary.
Which startups are hiring customer success and support roles in New York City?
Tabs (5 roles), Uncountable Inc. (5) and DualEntry (4) have the most; 136 startups are hiring in total.
Can I work remotely?
33% of these roles are remote; the rest are in New York City.
Do I need to be junior?
Most roles are junior (28% of those that state a level), and 28% are junior or intern.
Are new roles coming in?
11 were posted this week.