Customer Support (technical) at Umbrel
Umbrel is hiring a Customer Support (technical) in United States. Remote.
About Umbrel
Umbrel makes umbrelOS, a home server operating system for self-hosting, and sells home server hardware such as the Umbrel Home and Umbrel Pro. Users can install self-hosted applications such as Nextcloud, Jellyfin, and a Bitcoin node.
Customer Support (technical) job description
In this role, you will:
Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
Collaborate with engineers on our team to debug through challenging technical issues
We hope you:
Have great written communication skills
Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
