Sr. Client Success Manager at Qwoted

Help the world's top journalists tell better stories — and help our clients become part of them.

Qwoted connects media with the experts they need. Reporters at Forbes, Bloomberg, and The Wall Street Journal turn to us to find credible sources at companies like IBM, UnitedHealth Group, and Salesforce — fast. Our managed service team takes that a step further: we pitch on behalf of clients to land them coverage in local, trade, and global outlets.

We're growing that offering, and we're looking for a client-obsessed operator to help us scale it.

What you'll do Working alongside our Head of User Success, you'll own client relationships end-to-end — understanding their goals, hitting SLAs, and delivering coverage that moves the needle. But this isn't just a "keep the lights on" role. You'll help shape how we run the function: sharpening our reporting, automating the repetitive stuff, and building the playbooks that let us grow without breaking what makes us great.

Who you are You've spent real time in account management, customer success, or client services, and you've got the wins to prove it. You're equally energized by a thoughtful client check-in and a well-built process. You see a messy spreadsheet and think "I can fix that." And you genuinely care about helping people succeed.

Sound like you? We'd love to talk.

Responsibilities

Preferred Skills and Qualifications