Customer Support Specialist (French market) at Insify

Insify is hiring a Customer Support Specialist (French market) in Amsterdam, Netherlands. On-site.

About Insify

Insify is an online insurance provider for freelancers and entrepreneurs. It offers disability insurance (AOV), business and professional liability insurance (AVB/BAV), and car insurance. The company emphasizes simple online setup, no advice or administrative costs, and policies that can be cancelled daily. Its approach also involves modernizing the infrastructure behind insurance products.

Customer Support Specialist (French market) job description

Looking for a Role with Impact? Become a Customer Support Expert at Insify!

Entrepreneurs deserve better insurance. Fast, simple, fair—that’s what we deliver at Insify. While today’s businesses evolve at lightning speed, traditional insurers are stuck in the past. We’re here to change that. Our 100% digital platform helps entrepreneurs get the coverage they need in just two minutes. No paperwork, no endless calls—just seamless, smart insurance.

If you're ready to join a team that embodies grit, makes a meaningful impact, cares deeply for our customers, and embraces an entrepreneurial spirit, we invite you to apply and become part of our innovative journey at Insify.

Your Mission 🚀

As a Customer Support Expert, you'll be the voice of Insify, ensuring every customer gets a smooth, top-notch experience and appropriate advice on their insurance needs.

What you will do

✅ Assist customers via email, chat, and phone with clarity and empathy. You’ll go above and beyond to create “wow” moments for clients, tackling challenges with a solutions-first approach.

✅ Continuously improve the customer experience, collaborating across teams—your ideas will make a difference!

✅ Provide feedback to refine our products and processes, always keeping the customer at the centre.

✅ Grow and evolve with us

What you'll bring

✔ Fluency in French (written & spoken) — this is non-negotiable!

✔ Available full-time.

✔ Enthusiastic, motivated, and ready for challenges - you do not give up easily.

✔ Strong communicator with great attention to detail.

✔ Independent yet a team player—thriving in a small but dynamic team.

Bonus points if you:

🎯 Have experience in a regulated sector (insurance, banking, fintech) or customer support

🎯 Have worked in a startup before and love the fast-paced environment

Why Join Us?

💰 Competitive salary – because great talent deserves great pay - 38k to 45k.

🏡 Hybrid work – 2 days remote per week

🚆 Travel reimbursement – we’ve got your commute covered

🏖 25 vacation days – plus an extra day off on Christmas Eve (if it’s a weekday!)

🏋️‍♂️ 50 EUR/month well-being budget – for gym, UberEats, or whatever you like!

🎉 Epic team events – drinks, offsites, parties, merch, and more

💻 MacBook – because you need the best tools to shine

🚀 Career growth – leadership programs, coaching, and real impact!

Apply now

Applications go straight to Insify. We never sit between you and the employer.

Applications closed