IT Support Specialist (On-site) at Gcore

Company Description

About the Company
Qualqore provides QA and game testing services for game development and digital products. We support projects across mobile, PC, and web, helping teams deliver stable, high-quality user experiences.

Our expertise includes manual and automated testing, functional and regression testing, performance testing, as well as usability and UX analysis.

With 6+ years of experience, multiple testing approaches, and support across key platforms, we work with game studios, app developers, and product teams across gaming, mobile, web, SaaS, and enterprise software.

Job Description

Your Responsibilities:

• Provides day-to-day technical support to employees for network infrastructure, systems software, and hardware.
• Installs, configures, and troubleshoots desktop systems, and network issues in a diverse environment.
• Maintains passwords, data integrity, and file system security for the desktop environment.
• Prepares and tracks corporate equipment (laptops, desktops, mobile devices, and peripherals).
• Maintains office multi-function printers, resolving minor technical issues.
• Keeps accurate inventory of corporate IT assets.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• Participates in IT and infrastructure projects, incident logging, escalation, and resolution.

Qualifications

We Expect You To Have:

• Basic knowledge of hardware, operating systems (Windows/macOS, knowledge of Linux systems is an advantage), and networking fundamentals.
• Proficiency in Active Directory, DNS, DHCP, and Microsoft Azure.
• Familiarity with ITIL processes and IT service management (ITSM) tools is highly desirable.
• Proven problem-solving, multitasking, and communication skills.
• Experience supporting end-users in a help desk environment (L1 support).

Additional Information

What do we offer?

• A great team and fun activities (quizzes, competitions, tournaments, and nature outings);
• An in-house store selling merchandise and tech gear;
• Employment in accordance with the Labor Code of the Republic of Uzbekistan;
• 5 days of 100% paid sick leave;
• Work hours from 11:00 a.m. to 8:00 p.m., Monday through Friday;