Customer Experience Internship at Convious

We build the technology that powers the experience economy. From theme parks and zoos to major entertainment venues, we provide the platform that connects online ticket shops, self-service kiosks, and POS terminals into one unified system. We help venue operators simplify their daily operations, better understand their data, and directly increase their revenue.

General profile:

To be successful in this role, you should be driven, assertive, and committed. And fun! (Being fun is important) It will also require good organisational skills, self-motivation, and a lot of hard work. But if you’re up for a challenge, you are going to LOVE IT!

You will work on:

• Assisting the Support & Customer Experience Team Lead with process improvement projects to prepare for our partners’ high season in Summer 2026.

• Supporting the merging of all knowledge sources into a single, centralised, AI-powered platform.

• Helping align documentation structure, tone of voice, and accessibility across teams.

• Regularly reviewing partner ticket shops to ensure accuracy, conversion optimisation, and strong revenue performance.

• Handling ad-hoc tasks whenever required.

Requirements

We are looking for you if you:

• Have a background in hospitality/ leisure and/or economics/ business administration.

  • Nice to have: Technical background, IT studies

• Have excellent time management and organisation skills

• Are fluent in English

  • Nice to have: You can speak one additional language (German, Dutch, or French)

• Have a high level of energy with a can-do attitude

• Are a natural problem solver with attention to detail

• Available for a minimum period of 5-6 months full-time

Keep in mind: Your school must be able to provide you with the contract for us to be able to take you in.

Why join Convious:

• Be part of a fast-growing SaaS scale-up transforming the leisure industry.

• Work from our beautiful canal-side office in Amsterdam.

• A truly international, fun, and driven team (check our Instagram for a peek).

• Your own MacBook.

• Daily team lunches.