Customer Success & Support Jobs at Umbrel
Umbrel has 2 open customer success and support roles, 2 of them remote, alongside 9 other open roles.
About Umbrel
Umbrel makes umbrelOS, a home server operating system for self-hosting, and sells home server hardware such as the Umbrel Home and Umbrel Pro. Users can install self-hosted applications such as Nextcloud, Jellyfin, and a Bitcoin node.
The open roles
- Customer Support (non-technical): remote, posted 14 November 2025.
- Customer Support (technical): remote, posted 14 November 2025.
Also hiring at Umbrel
Umbrel is also hiring in engineering (7), design (1) and marketing and growth (1).
Its roles are in United States (11) and remote (11).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at Umbrel are remote.
What else is Umbrel hiring for?
Engineering, design, and marketing and growth: 9 more roles.