Customer Success & Support Jobs at Tern Travel
Tern Travel has 3 open customer success and support roles, 3 of them remote, alongside 7 other open roles.
About Tern Travel
Tern provides travel agency software for travel advisors, agencies, and hosts. The platform supports building itineraries, managing clients, tracking commissions, and uses AI to assist with administrative tasks. It is designed for solo advisors, growing agencies, and hosts managing many independent contractors. The company operates in the travel technology field.
The open roles
- Support Specialist: remote, USD 65k to 85k, posted 15 July 2026.
- Customer Success Lead: remote, USD 110k to 140k, Lead, posted 4 June 2026.
- Lucia CoPilot- Contract work in the Travel Industry: remote, posted 23 July 2025.
Also hiring at Tern Travel
Tern Travel is also hiring in engineering (4), product (2) and finance and legal (1).
Its roles are in United States (10).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
3 of the 3 open customer success and support roles at Tern Travel are remote.
What else is Tern Travel hiring for?
Engineering, product, and finance and legal: 7 more roles.