Customer Success & Support Jobs at Secfix
Secfix has 4 open customer success and support roles, 4 of them remote, alongside 11 other open roles.
About Secfix
Secfix is a security compliance platform for small and medium-sized businesses in Europe. It automates compliance with standards such as ISO 27001, GDPR, TISAX, SOC 2, and NIS2. The platform integrates with a company's existing technology stack to extract the data needed for compliance and provides a checklist to help companies become and remain compliant.
The open roles
- Product Support Specialist: remote, posted 6 August 2026.
- Product Support Specialist (German-speaking): remote, posted 30 June 2026.
- Customer Success Manager, Mid-Market (German-speaking): remote, posted 24 June 2026.
- Customer Success Manager (German-speaking): remote, posted 22 June 2026.
Also hiring at Secfix
Secfix is also hiring in sales and business development (5), engineering (3), finance and legal (2) and design (1).
Its roles are in remote (14), Munich, Germany (7), Türkiye (4) and Berlin, Germany (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
4 of the 4 open customer success and support roles at Secfix are remote.
What else is Secfix hiring for?
Sales and business development, engineering, finance and legal, and design: 11 more roles.