Customer Success & Support Jobs at Plancraft
Plancraft has 2 open customer success and support roles, 2 of them remote, alongside 9 other open roles.
About Plancraft
Plancraft is a software for tradespeople (Handwerker). It allows users to create quotes and invoices in minutes, with drag-and-drop document creation and integrated management of master data. The software automatically generates work instructions from order confirmations and transfers them to an employee app. It also offers an AI feature that creates quotes from text input or uploaded files.
The open roles
- (Senior) Customer Support Specialist (f/m/d): remote, EUR 47.5k to 57.5k, Senior, posted 2 September 2026.
- (Senior) Customer Success Manager (f/m/d): remote, EUR 52.5k to 75k, Senior, posted 7 August 2026.
Also hiring at Plancraft
Plancraft is also hiring in engineering (2), marketing and growth (2), sales and business development (2), operations (1), people and talent (1) and product (1).
Its roles are in remote (8), Hamburg, Germany (7), Milan, Italy (3) and Madrid, Spain (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at Plancraft are remote.
What else is Plancraft hiring for?
Engineering, marketing and growth, sales and business development, operations, people and talent, and product: 9 more roles.