Customer Success & Support Jobs at NetBox Labs
NetBox Labs has 2 open customer success and support roles, 2 of them remote, alongside 10 other open roles.
About NetBox Labs
NetBox Labs provides a network and infrastructure management platform. It is the commercial steward of open source NetBox, a network source of truth, and Orb, a network observability platform. Its products include NetBox Enterprise, a self-managed version with advanced features, and NetBox Cloud, a SaaS edition. The platform helps companies build, run, and scale networks, with capabilities such as a source of truth, topology modeling, live inventory, change management, and guardrails like branching and validation.
The open roles
- Senior Renewals Manager: remote, USD 130k to 145k, Senior, posted 28 July 2026.
- Senior Customer Support Engineer : remote, AUD 115k to 130k, Senior, posted 14 July 2026.
Also hiring at NetBox Labs
NetBox Labs is also hiring in sales and business development (5), marketing and growth (2), engineering (1), finance and legal (1) and people and talent (1).
Its roles are in remote (12), Canada (1), New York City, NY, US (1) and Australia (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at NetBox Labs are remote.
What else is NetBox Labs hiring for?
Sales and business development, marketing and growth, engineering, finance and legal, and people and talent: 10 more roles.