Customer Success & Support Jobs at Mercura
Mercura has 2 open customer success and support roles, alongside 10 other open roles.
About Mercura
Mercura provides AI-powered quote and order automation for distributors and manufacturers. It automates sales request processes by understanding customer requests, matching products, and generating quotes, helping companies handle more requests and improve sales success.
The open roles
- Customer Support Engineer: Munich, posted 17 June 2026.
- Customer Success Manager: Munich, posted 8 January 2026.
Also hiring at Mercura
Mercura is also hiring in engineering (5), marketing and growth (2), sales and business development (2) and data and AI (1).
Its roles are in Munich, Germany (12).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
What else is Mercura hiring for?
Engineering, marketing and growth, sales and business development, and data and AI: 10 more roles.