Customer Success & Support Jobs at Leapsome
Leapsome has 3 open customer success and support roles, 2 of them remote, alongside 14 other open roles.
About Leapsome
Leapsome is an AI-powered HR software and people platform, used by over 2,000 organizations. It combines an HRIS for employee data, onboarding, documents, absences, time tracking, and payroll preparation with a talent suite for recruiting, reviews, goals, surveys, and learning. The platform also includes AI agents that support coaching, development, and retention, managing the employee lifecycle from application to compensation.
The open roles
- Customer Success Manager (SMB) (m/f/d) - German-speaking: Berlin, EUR 48k to 75k, posted 27 August 2026.
- Customer Success Manager /Account Manager (Mid-Market) (m/f/d) - German-speaking: remote, EUR 48k to 75k, posted 7 May 2026.
- Product Support Specialist (d/f/m) - German-speaking: remote, EUR 40k to 70k, posted 26 March 2026.
Also hiring at Leapsome
Leapsome is also hiring in sales and business development (6), marketing and growth (5) and engineering (3).
Its roles are in Berlin, Germany (14) and New York City, NY, US (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 3 open customer success and support roles at Leapsome are remote.
What else is Leapsome hiring for?
Sales and business development, marketing and growth, and engineering: 14 more roles.