Customer Success & Support Jobs at Ketryx
Ketryx has 4 open customer success and support roles, alongside 8 other open roles.
About Ketryx
Ketryx provides an AI software platform for regulated product development in healthcare and life sciences. The platform helps organizations such as medical device manufacturers manage application lifecycle, generate traceability and documentation, and work toward compliance with standards like FDA, EU MDR, ISO, IEC 62304, and GMP. It integrates with teams' existing tools.
The open roles
- Tech Support Engineer - Part-time: Vienna, posted 1 September 2026.
- Delivery and Success Associate: Vienna, EUR 49k to 56k, Junior, posted 3 June 2026.
- Delivery and Success Manager (Boston): Boston, USD 90k to 115k, posted 24 January 2025.
- Delivery and Success Associate - Enterprise: Boston, USD 62k to 75k, Junior, posted 10 September 2024.
Also hiring at Ketryx
Ketryx is also hiring in engineering (5), sales and business development (2) and product (1).
Its roles are in Vienna, Austria (6), Boston, MA, US (6) and remote (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
What else is Ketryx hiring for?
Engineering, sales and business development, and product: 8 more roles.