Product Jobs at Help Scout
Help Scout has 2 open product roles, 2 of them remote, alongside 7 other open roles.
About Help Scout
Help Scout is a customer service platform that provides support software for companies. It was founded in 2011 and is used by more than 10,000 companies, with over 3 billion customer conversations handled.
The open roles
- Head of Product, Conversations: remote, USD 263k to 290k, Head, posted 12 August 2026.
- Lead/Principal Product Manager, Growth: remote, USD 172k to 248k, Lead, posted 27 July 2026.
Also hiring at Help Scout
Help Scout is also hiring in engineering (3), marketing and growth (3) and sales and business development (1).
Its roles are in United States (9) and remote (2).
What product work involves at an early-stage startup
You decide what to build, then sit with the engineers who build it. Users are close enough to call, and the roadmap changes when they tell you something surprising. At a large company you would write a spec and wait for a planning cycle.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
2 of the 2 open product roles at Help Scout are remote.
What else is Help Scout hiring for?
Engineering, marketing and growth, and sales and business development: 7 more roles.