Customer Success & Support Jobs at grapevineai

Grapevine is a cutting-edge procurement software that creates time for doctors while cutting costs for patients. It’s not just a solution for healthcare businesses - it’s a solution for everyone. Because, at some point in our lives, we all become patients. Our mission is to empower doctors and nurses to deliver unparalleled patient care - to see more patients, and to do more for each patient they see. Grapevine’s procurement software enables medical practices to save up to millions of dollars and hundreds of hours annually on ordering medical and surgical supplies. Our customers include private practices and publicly traded companies, scaling to meet the needs of healthcare providers nationwide. We have products in development that will continue to reduce the inefficiencies in the healthcare system and increase accessibility. We are hiring an Account Executive to join our growing sales team. In this role, you will be responsible for selling our innovative SaaS solution to mid-sized and large medical practices, building client relationships, and driving revenue growth. This role is based in NYC and reports to the Co-Founder and Head of Sales, Will Pundyk.

• Sr. Customer Experience Representative: New York City, USD 85k to 100k, Senior, posted 9 June 2026.

grapevineai is also hiring in operations (1) and sales and business development (1).

Its roles are in New York City, NY, US (3).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.