Customer Success & Support Jobs at GovWorx
GovWorx has 3 open customer success and support roles, 3 of them remote, alongside 8 other open roles.
About GovWorx
GovWorx provides AI-powered workforce management software for public safety agencies, including 911 emergency communications centers, law enforcement, and fire/EMS departments. Its platforms include CommsCoach for 911 pre-hire testing, training, call/radio simulations, QA evaluations, and real-time call guidance; MedAssist for paramedic electronic patient care report (ePCR) quality assurance; and BluAssist for law enforcement records management system (RMS) evaluations. The software uses operational data to support training, quality assurance, and performance evaluation, with the goal of improving staffing, morale, and efficiency in public safety sectors.
The open roles
- Director of Customer Success: remote, USD 135k to 150k, Director, posted 28 August 2026.
- Customer Success Manager: remote, USD 75k to 90k, posted 26 August 2026.
- Technical Implementation Specialist: remote, USD 80k to 90k, posted 26 August 2026.
Also hiring at GovWorx
GovWorx is also hiring in engineering (4), product (2) and sales and business development (1).
Its roles are in United States (9) and remote (4).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
3 of the 3 open customer success and support roles at GovWorx are remote.
What else is GovWorx hiring for?
Engineering, product, and sales and business development: 7 more roles.