Customer Success & Support Jobs at Factory.app
Factory.app has 3 open customer success and support roles, 2 of them remote, alongside 48 other open roles.
About Factory.app
Factory provides AI coding agents, called Factory Droids, that automate coding, testing, and deployment for software development. The platform is intended for startups and enterprises, and the company describes its approach as agent-native software development.
The open roles
- Technical Support Engineer - US: San Francisco, posted 24 August 2026.
- Technical Support Engineer - Remote EMEA: remote, posted 24 August 2026.
- Technical Support Engineer - Remote APAC: remote, posted 31 October 2025.
Also hiring at Factory.app
Factory.app is also hiring in sales and business development (16), engineering (10), marketing and growth (9), people and talent (6), finance and legal (3) and design (2).
Its roles are in San Francisco, CA, US (43), New York City, NY, US (13), London, UK (3) and remote (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 3 open customer success and support roles at Factory.app are remote.
What else is Factory.app hiring for?
Sales and business development, engineering, marketing and growth, people and talent, finance and legal, and design: 46 more roles.