Customer Success & Support Jobs at essentry
No customer success and support roles are open at essentry at the moment. The nearest open roles are linked below.
About essentry
essentry provides automated access control solutions that combine ID document verification and biometric face matching at border-control-level security. The company targets critical infrastructure facilities such as data centers and chemical/pharmaceutical sites, aiming to increase efficiency, security, and compliance with data protection and regulatory standards. Its identity verification system checks the authenticity of ID documents, supports 7,400+ ID document types from 196 countries, and is ISO 27001 certified and made in Germany.
Also hiring at essentry
essentry is also hiring in engineering (1), finance and legal (1), marketing and growth (1) and sales and business development (1).
Its roles are in Berlin, Germany (4) and Munich, Germany (2).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.