Customer Success & Support Jobs at Cradle
Cradle has 2 open customer success and support roles, 2 of them remote, alongside 4 other open roles.
About Cradle
Cradle provides an AI platform for protein engineering. Scientists use it to generate protein candidates and improve their properties, guided by their own experimental data. The platform is used by biopharma and industrial bio R&D teams.
The open roles
- Engagement Manager, US: remote, posted 14 October 2025.
- Scientific Advisor, Antibodies: remote, posted 2 July 2025.
Also hiring at Cradle
Cradle is also hiring in design (1), engineering (1), hardware and science (1) and sales and business development (1).
Its roles are in Boston, MA, US (3), remote (2), Zürich, Switzerland (2) and Amsterdam, Netherlands (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at Cradle are remote.
What else is Cradle hiring for?
Design, engineering, hardware and science, and sales and business development: 4 more roles.