Customer Success & Support Jobs at Blackpanda
Blackpanda has 2 open customer success and support roles, alongside 14 other open roles.
About Blackpanda
Blackpanda provides cyber incident response and emergency response services, proactive readiness intelligence, and access to cyber insurance through a single platform. The company is an accredited Lloyd's of London insurance coverholder and has its own incident response team. It offers a service called IR-1, aimed at businesses, and operates across the Asia-Pacific region.
The open roles
- Customer Success Manager, Hong Kong: Hong Kong Island, posted 8 September 2026.
- Customer Success Manager, Japan: Tokyo, posted 8 September 2026.
Also hiring at Blackpanda
Blackpanda is also hiring in engineering (8), operations (4) and sales and business development (2).
Its roles are in Hong Kong Island, Hong Kong SAR China (5), Singapore (3), Tokyo, Japan (3) and Kuala Lumpur, Malaysia (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
What else is Blackpanda hiring for?
Engineering, operations, and sales and business development: 14 more roles.