Customer Success & Support Jobs at Bernard
Bernard has one open customer success and support role, in New York City, paying USD 80k to 100k a year, alongside 4 other open roles.
About Bernard
Bernard provides software for appliance repair companies. The software answers phone calls, books jobs, and pre-identifies the parts needed for repairs before a technician is dispatched. It also recognizes job types such as warranty, redo, or escalation and applies the company's pricing, coverage, and service-area rules. Bernard states that its software helps improve first-visit fix rates.
The open role
- Client Success Manager: New York City, USD 80k to 100k, posted 18 March 2026.
Also hiring at Bernard
Bernard is also hiring in engineering (3) and sales and business development (1).
Its roles are in New York City, NY, US (5).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Bernard?
New York City.
How much does it pay?
USD 80k to 100k a year, as stated in the posting.
What else is Bernard hiring for?
Engineering and sales and business development: 4 more roles.