Customer Success & Support Jobs at Backstory
Backstory has one open customer success and support role, fully remote, alongside 8 other open roles.
About Backstory
Backstory is an AI revenue platform for sales teams. It analyzes meeting transcripts, emails, and CRM data to answer questions about pipeline health, deal risk, and sales forecasting, and to recommend next actions. The platform is used by companies such as Nvidia, OpenAI, AMD, Red Hat, and Databricks.
The open role
- Principal Customer Success Manager: remote, Lead, posted 7 July 2026.
Also hiring at Backstory
Backstory is also hiring in engineering (6), product (1) and sales and business development (1).
Its roles are in Poland (4), Toronto, Canada (3) and remote (2).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Where is the customer success and support job at Backstory?
It is remote.
What else is Backstory hiring for?
Engineering, product, and sales and business development: 8 more roles.