Outbound Calls Specialist (Multiple Openings) at Epikast
Epikast is hiring a Outbound Calls Specialist (Multiple Openings) in Athens, Greece. On-site.
About Epikast
Epikast partners with biopharma and healthcare organizations to help them engage patients, physicians, and other healthcare providers. The company provides medically trained talent and AI-driven engagement tools, using a peer-to-peer engagement model to enhance interactions across the US and Europe. Its AI tools synthesize insights from healthcare providers and patients in real time.
Outbound Calls Specialist (Multiple Openings) job description
At Epikast, you’ll be part of a team that’s transforming how biopharmaceutical companies connect with patients, caregivers, and physicians. We partner with leading US-based pharmaceutical organizations and use advanced AI and machine learning to deliver impactful, science-driven virtual services. As a fast-growing company, we offer a collaborative and flexible environment where curious minds thrive, ownership is encouraged, and your work directly contributes to improving patient outcomes.
We are looking for motivated, results-oriented professionals to join our dynamic team and help enhance the productivity and effectiveness of our Disease Specialist teams. As an Outbound Calls Specialist (Physician Appointment Setting), you will play a key role in driving meaningful connections between our operations team and US-based healthcare professionals.
What You Will Be Doing:
- Conduct outbound calls & build rapport with gatekeepers (receptionists, office managers, PAs) to schedule meetings with physicians
- Effectively explain the purpose of the call and the value proposition of scheduling meeting between US physicians and our Disease Specialist team
- Engage gatekeepers by addressing concerns and highlighting benefits for the physicians
- Be informed about the latest trends in the healthcare industry and how to effectively communicate with the US healthcare market
What We Are Looking For:
- Experience in cold calling or appointment setting or similar role
- Exceptional communication skills, fluent English command with the ability to build rapport with English speakers
- Commercial acumen with optional knowledge of the healthcare sector
- Customer-centric attitude
- Relationship Building & negotiation skills
- Results driven mindset
What We Offer:
- Quarter Bonus to celebrate your achievements
- Industry-leading compensation and benefits (extra paid time off, private health insurance, meal vouchers)
- Ample space for personal and professional development
- An international environment and culture
- Use and development of AI tools (existing list of contacts, detailed data and recordings)
This role is based in our Athens office and operates in a hybrid model. Working hours align with US time zones (15.00-23.00 Athens time). The position is expected to begin mid October- early November.
We celebrate unconventional ideas and approaches, a patient-centric mindset, and a culture of excellence and continuous improvement. If that sounds like something you’d like to be a part of, please consider joining our team!
