Customer Operations at Lassie
Lassie is hiring a Customer Operations in San Francisco, CA, US. On-site.
About Lassie
Lassie is an AI assistant that automates administrative tasks for doctors' offices, including insurance enrollments, payment posting, and EFT reconciliation. It handles paperwork such as setting up electronic payments, matching payments to insurers, patients, and claims, and recording payments in the practice management system.
Customer Operations job description
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
About the role
Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.
What you'll do
Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
Coordinate system access, workflow setup, customer communication, and the operational details required to launch
Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools
Joining us
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.
