Customer Success & Support Jobs at Zero Friction

Zero Friction is a software-as-a-service company that offers an automated utility billing platform for district heating and communal energy suppliers. The platform handles meter-to-cash billing, provides a customer portal, and includes features such as predicting advance amounts to achieve near-zero final invoices. It is designed to integrate with existing IT systems and is ISO-27001 compliant.

• Customer Success Manager CSO: Gent, posted 31 August 2026.
• Customer Service and Operations Agent NL & FR: Gent, posted 23 July 2026.

Its roles are in Gent, Belgium (2).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.