Customer Success & Support Jobs at Wordsmith
Wordsmith has one open customer success and support role, in Edinburgh, alongside 18 other open roles.
About Wordsmith
Wordsmith is an AI platform for in-house legal teams. It helps them draft, review, and research contracts, and also captures, triages, resolves, and records legal requests from the business. The platform includes features such as contract review, drafting, an AI assistant, AI agents, reports, repositories, research, intake, and integrations with tools like Microsoft Word and Slack.
The open role
- Support Engineer: Edinburgh, posted 3 August 2026.
Also hiring at Wordsmith
Wordsmith is also hiring in sales and business development (9), design (2), engineering (2), finance and legal (2), people and talent (2) and data and AI (1).
Its roles are in Edinburgh, UK (9), New York City, NY, US (8), London, UK (7) and Munich, Germany (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Wordsmith?
Edinburgh.
What else is Wordsmith hiring for?
Sales and business development, design, engineering, finance and legal, people and talent, and data and AI: 18 more roles.