Customer Success & Support Jobs at Surefire Cyber
Surefire Cyber has one open customer success and support role, fully remote, alongside 7 other open roles.
About Surefire Cyber
Surefire Cyber provides cyber incident response services for threats such as ransomware, email compromise, malware, and data theft. The company offers detection and containment, forensic investigation, ransomware communication and negotiation, restoration, and cyber intelligence. It also provides incident response plans, exercises, and retainers. Surefire Cyber uses an expert-led, AI-powered incident response platform and automation to help clients manage incidents, with a focus on supporting insurance-driven response at scale.
The open role
- Principal Engagement Lead (Remote): remote, Lead, posted 14 July 2026.
Also hiring at Surefire Cyber
Surefire Cyber is also hiring in engineering (7).
Its roles are in remote (8).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Where is the customer success and support job at Surefire Cyber?
It is remote.
What else is Surefire Cyber hiring for?
Engineering: 7 more roles.