Customer Success & Support Jobs at Spruce Labs
Spruce Labs has one open customer success and support role, fully remote, paying GBP 50k to 72k a year, alongside 5 other open roles.
About Spruce Labs
Spruce provides heat pump design software for installers, covering the process from enquiry to handover. The platform includes LiDAR room scanning, floor plan tracing, pre-filled e-sign proposals, and pipework sizing with professional drawing generation.
The open role
- Customer Success Manager: remote, GBP 50k to 72k, posted 20 May 2026.
Also hiring at Spruce Labs
Spruce Labs is also hiring in sales and business development (3), design (1) and marketing and growth (1).
Its roles are in London, UK (6) and Bristol, UK (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Spruce Labs?
It is remote.
How much does it pay?
GBP 50k to 72k a year, as stated in the posting.
What else is Spruce Labs hiring for?
Sales and business development, design, and marketing and growth: 5 more roles.