Customer Success & Support Jobs at Sprocket Security
Sprocket Security has one open customer success and support role, in Madison, alongside 5 other open roles.
About Sprocket Security
Sprocket Security provides a continuous penetration testing platform that combines human expertise with automated AI agents. The platform is designed for mid-market and enterprise security teams, and it monitors risk and remediation efforts. Its AI agents perform discovery, reconnaissance, and exploitation under a published safety framework, while human penetration testers handle more complex tasks and deliver findings.
The open role
- Technical Support Specialist: Madison, posted 6 August 2026.
Also hiring at Sprocket Security
Sprocket Security is also hiring in sales and business development (3) and engineering (2).
Its roles are in remote (3) and Madison, WI, US (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Sprocket Security?
Madison.
What else is Sprocket Security hiring for?
Sales and business development and engineering: 5 more roles.