Customer Success & Support Jobs at Silna Health
Silna Health has one open customer success and support role, in New York City, paying USD 130k to 185k a year, alongside 10 other open roles.
About Silna Health
Silna Health provides a care readiness platform that handles prior authorizations, benefit checks, and insurance monitoring for healthcare providers, with the goal of ensuring patients are cleared for care before it is delivered. The platform uses AI to manage the prior authorization process, including tracking upcoming authorizations, weekly reminders, submissions, and follow-ups, and it checks specialty-specific benefits such as coverage, accumulations, and authorization requirements. It serves behavioral health, physical health, ambulatory care, and post-acute care.
The open role
- Enterprise Customer Success Manager: New York City, USD 130k to 185k, posted 11 September 2026.
Also hiring at Silna Health
Silna Health is also hiring in operations (4), sales and business development (3), data and AI (1), engineering (1) and people and talent (1).
Its roles are in New York City, NY, US (8) and remote (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Silna Health?
New York City.
How much does it pay?
USD 130k to 185k a year, as stated in the posting.
What else is Silna Health hiring for?
Operations, sales and business development, data and AI, engineering, and people and talent: 10 more roles.