Customer Success & Support Jobs at Shopmonkey
Shopmonkey has 3 open customer success and support roles, 1 of them remote, alongside 6 other open roles.
About Shopmonkey
Shopmonkey provides cloud-based shop management software for auto repair shops. The software includes invoicing, point-of-sale, customer relationship management, inventory, and scheduling tools to help shops streamline their operations.
The open roles
- Director, Customer Success - Hybrid/San Jose, CA area: Morgan Hill, USD 180k to 215k, Director, posted 8 September 2026.
- Customer Support Representative - U.S. based: Morgan Hill, posted 19 August 2026.
- Director, Customer Success: remote, USD 180k to 215k, Director, posted 14 August 2026.
Also hiring at Shopmonkey
Shopmonkey is also hiring in sales and business development (4), data and AI (1) and marketing and growth (1).
Its roles are in San Francisco, CA, US (4), Morgan Hill, CA, US (3), remote (1) and Armenia (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
1 of the 3 open customer success and support roles at Shopmonkey are remote.
What else is Shopmonkey hiring for?
Sales and business development, data and AI, and marketing and growth: 6 more roles.