Customer Success & Support Jobs at Roadie
Roadie has 2 open customer success and support roles, 2 of them remote, alongside 6 other open roles.
About Roadie
Roadie operates a same-day and last-mile delivery service for businesses. It handles oversized items up to 144 inches and 300 pounds, with same-day delivery up to 100 miles, and offers flexible delivery windows of 2 hours, 4 hours, or end-of-day. The company also provides cross-dock solutions for high-volume businesses and uses a nationwide network of independent drivers that reaches 97% of U.S. households.
The open roles
- Customer Support Specialist: remote, posted 17 August 2026.
- Trust & Safety Specialist: remote, posted 7 July 2026.
Also hiring at Roadie
Roadie is also hiring in engineering (4), marketing and growth (1) and product (1).
Its roles are in remote (8).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at Roadie are remote.
What else is Roadie hiring for?
Engineering, marketing and growth, and product: 6 more roles.