Customer Success & Support Jobs at Prolaio
Prolaio has 2 open customer success and support roles, alongside 7 other open roles.
About Prolaio
Prolaio provides a clinical intelligence platform for cardiovascular care and research. It connects patients, care teams, and researchers through a secure technology platform, collecting continuous heart data from a mobile relay device and analyzing it with AI-based algorithms. The platform aims to improve cardiovascular clinical development and patient outcomes by replacing episodic monitoring with continuous, high-density data insights.
The open roles
- Customer Success Team Lead (5pm-1am CT) : Chicago, Lead, posted 25 August 2026.
- Customer Success Specialist (6pm-2am CT): Chicago, posted 25 August 2026.
Also hiring at Prolaio
Prolaio is also hiring in engineering (3), data and AI (2), design (1) and operations (1).
Its roles are in Chicago, IL, US (9).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
What else is Prolaio hiring for?
Engineering, data and AI, design, and operations: 7 more roles.