Customer Success & Support Jobs at PackageX
PackageX has 2 open customer success and support roles, 1 of them remote, alongside 3 other open roles.
About PackageX
PackageX provides a vision-AI powered platform for logistics operations. It turns any camera or smart device into a scanner that reads logistics documents, identifies inventory, and detects exceptions. The platform supports receiving, warehousing, distribution, retail commerce, and dispatch workflows, and is built for enterprise teams in manufacturing sites, distribution centers, warehouses, and retail locations.
The open roles
- Senior Manager - Technical Implementation & Value Realization: remote, USD 135k to 150k, Senior, posted 1 August 2026.
- Senior Manager - Technical Implementation & Value Realization: New York City, USD 135k to 150k, Senior, posted 8 July 2026.
Also hiring at PackageX
PackageX is also hiring in engineering (3).
Its roles are in remote (4) and New York City, NY, US (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
1 of the 2 open customer success and support roles at PackageX are remote.
What else is PackageX hiring for?
Engineering: 3 more roles.