Customer Success & Support Jobs at Outset
Outset has 4 open customer success and support roles, 4 of them remote, alongside 13 other open roles.
About Outset
Outset provides an AI-moderated research platform that combines the depth of qualitative interviews with the speed and scale of surveys. The platform is designed for customer understanding and market research, using context-aware AI-moderated interviews and simulated human data.
The open roles
- Scaled Customer Success Manager: remote, USD 130k to 180k, posted 10 September 2026.
- Research Manager : remote, USD 150k to 190k, posted 4 September 2026.
- Customer Support Engineer: remote, USD 140k to 185k, posted 11 August 2026.
- Customer Operations Associate: remote, USD 115k to 130k, Junior, posted 12 February 2026.
Also hiring at Outset
Outset is also hiring in sales and business development (5), engineering (3), design (1), finance and legal (1), marketing and growth (1) and operations (1).
Its roles are in San Francisco, CA, US (15), New York City, NY, US (5) and Ireland (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
4 of the 4 open customer success and support roles at Outset are remote.
What else is Outset hiring for?
Sales and business development, engineering, design, finance and legal, marketing and growth, and operations: 12 more roles.