Customer Success & Support Jobs at OuterSignal
OuterSignal has 2 open customer success and support roles, 2 of them remote, alongside 6 other open roles.
About OuterSignal
OuterSignal provides customer intelligence software for e-commerce brands. The platform enriches order data with professional and personal information about customers, identifies VIPs and retail or B2B opportunities, builds customer personas, and creates audience segments that can be synced to advertising and email platforms such as Meta and Klaviyo. It is used by brands to understand who their customers are and to support outreach, email flows, analytics, and business development.
The open roles
- Customer Success Manager: remote, posted 4 September 2026.
- Senior Customer Success Manager: remote, USD 130k to 150k, Senior, posted 2 June 2026.
Also hiring at OuterSignal
OuterSignal is also hiring in operations (2), data and AI (1), engineering (1), marketing and growth (1) and sales and business development (1).
Its roles are in New York City, NY, US (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at OuterSignal are remote.
What else is OuterSignal hiring for?
Operations, data and AI, engineering, marketing and growth, and sales and business development: 6 more roles.