Customer Success & Support Jobs at Mateo
Mateo has 6 open customer success and support roles, alongside 4 other open roles.
About Mateo
Mateo is a messaging platform that automates customer communication using artificial intelligence. It reaches customers via WhatsApp, email, phone, and postal mail. The platform is aimed at businesses and is designed to increase revenue, improve customer retention, and reduce manual effort in marketing, sales, and service. It offers industry-specific customer journeys and is GDPR-compliant.
Also hiring at Mateo
Mateo is also hiring in design (1), engineering (1), marketing and growth (1) and operations (1).
Its roles are in Berlin, Germany (10).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
What else is Mateo hiring for?
Design, engineering, marketing and growth, and operations: 4 more roles.