Customer Success & Support Jobs at Manual
No customer success and support roles are open at Manual at the moment. The nearest open roles are linked below.
About Manual
MANUAL is a digital healthcare clinic that provides treatment for conditions such as hormonal imbalance, obesity, and hair loss. It offers diagnosis, custom medications, specialist doctor services, behavioral change support, and ongoing care, managing the full treatment journey. The company operates in the UK and Brazil and reports serving over 500,000 patients. Its treatment plans are claimed to improve quality of life for over 90% of patients within six months. The company raised a $30 million Series A round.
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.