Customer Success & Support Jobs at Luminary

About Luminary

Luminary provides AI-powered software for trust and estate planning. The platform allows users to upload estate planning and ownership documents, which are summarized and converted into structured digital records for modeling and reporting. It includes features for visualizing estate plans, running what-if analyses, and collaborating across advisor teams. The company focuses on high-net-worth households and serves wealth managers, private banks, trust companies, tax advisory practices, and law firms. Luminary is backed by investors including 8VC, Fin Capital, Rockefeller Capital, Focus Financial Partners, and family offices.

The open roles

Implementation & Support Specialist: remote, USD 100k to 120k, posted 9 September 2026.
Customer Success Manager: remote, USD 130k to 165k, posted 10 July 2026.

Also hiring at Luminary

Luminary is also hiring in engineering (4), product (2), sales and business development (2) and marketing and growth (1).

Its roles are in New York City, NY, US (11), remote (6) and San Francisco, CA, US (4).

What customer success and support work involves at an early-stage startup

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.

Questions people ask

Can these roles be done remotely?

2 of the 2 open customer success and support roles at Luminary are remote.

What else is Luminary hiring for?

Engineering, product, sales and business development, and marketing and growth: 9 more roles.