Customer Success & Support Jobs at LeapXpert

LeapXpert provides a business communication platform that enables employees to communicate with clients through consumer messaging channels such as WhatsApp, iMessage, WeChat, Signal, Telegram, SMS, LINE, and RCS, using Microsoft Teams, Slack, or the Leap Work app. The platform applies governance and compliance controls including policy enforcement, information barriers, real-time supervision, and data loss prevention, and captures every message as timestamped, immutable enterprise data that can be exported to archiving, surveillance, or eDiscovery systems. It also offers intelligence features called Signals, Maxen, and Communication Workflows to turn conversation data into insights and actions. The company serves industries such as financial services, the public sector, and large enterprises across pharma, supply chain, legal, and professional services.

LeapXpert is also hiring in operations (1).

Its roles are in San Francisco, CA, US (1).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.