Customer Success & Support Jobs at Hiya
Hiya has 4 open customer success and support roles, 4 of them remote, alongside 17 other open roles.
About Hiya
Hiya provides an AI-native voice security and branded calling platform for mobile operators, businesses, and individuals. Its services protect against spam, scams, and deepfakes at network scale, and help businesses present trusted caller identity so their calls get answered. Mobile operators can embed protection in their networks, businesses can brand calls with name, logo, and reason for calling, and individuals can use the Hiya app to identify callers, block scams, and screen calls. The company also offers call performance insights and customer engagement features to improve business calling outcomes.
The open roles
- Bilingual Customer Success Account Manager, SMB (German, French, or Spanish): remote, posted 11 September 2026.
- Customer Success Account Manager, SMB: remote, posted 2 September 2026.
- SMB Customer Success Manager: remote, USD 60k to 84k, posted 24 August 2026.
- Strategic Customer Success Manager: remote, posted 12 May 2026.
Also hiring at Hiya
Hiya is also hiring in sales and business development (8), engineering (6), marketing and growth (2) and product (1).
Its roles are in Seattle, WA, US (7), London, UK (5), Budapest, Hungary (2) and Singapore (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
4 of the 4 open customer success and support roles at Hiya are remote.
What else is Hiya hiring for?
Sales and business development, engineering, marketing and growth, and product: 17 more roles.