Customer Success & Support Jobs at HEX
HEX has 2 open customer success and support roles, 2 of them remote, alongside 31 other open roles.
About HEX
Hex is an AI analytics platform that helps users gain data insights grounded in their business data. It offers agentic data notebooks and an app builder for creating and sharing data applications.
The open roles
- Customer Engineer: remote, USD 166k to 205k, posted 25 September 2025.
- Product Expert: remote, USD 115k to 125k, posted 13 August 2025.
Also hiring at HEX
HEX is also hiring in engineering (14), sales and business development (9), people and talent (3), product (3), data and AI (1) and design (1).
Its roles are in San Francisco, CA, US (25), New York City, NY, US (24) and remote (14).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at HEX are remote.
What else is HEX hiring for?
Engineering, sales and business development, people and talent, product, data and AI, and design: 31 more roles.