Customer Success & Support Jobs at Grid Edge

Grid Edge provides a building energy monitoring platform for commercial buildings. The platform connects to energy meters to identify wasteful HVAC operation, such as heating empty rooms or running during off-hours, and helps reduce energy costs and carbon emissions. It also aims to improve occupant comfort and supports net zero reporting.

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.