Customer Success & Support Jobs at Goodfire

Goodfire is an AI interpretability research lab that develops Silico, a platform for understanding, debugging, and designing AI models. It helps AI teams uncover hidden representations inside neural networks, identify undesired behavior, and make targeted interventions. Silico works across various types of AI models, including large language models, life sciences, and robotics and vision applications.

Goodfire is also hiring in data and AI (5), engineering (4), marketing and growth (4), people and talent (4), sales and business development (4) and operations (3).

Its roles are in San Francisco, CA, US (25), New York City, NY, US (1) and London, UK (1).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.