Customer Success & Support Jobs at fonio
fonio has 6 open customer success and support roles, alongside 64 other open roles.
About fonio
fonio provides an AI phone assistant that answers calls around the clock, similar to human staff. It is GDPR-compliant and designed for German-language calls. The company also offers a WhatsApp chatbot and an AI email assistant, and its products handle appointment scheduling, act as an AI secretary and answering machine, and support field service tasks. It serves industries such as hotels, self-employed people, government agencies, tradespeople, property management, car dealerships, and auto repair shops. According to the company, it has over 10,000 customers and grew from $1M to $10M annual recurring revenue in under 12 months.
Also hiring at fonio
fonio is also hiring in sales and business development (33), marketing and growth (17), engineering (6), people and talent (3), design (2) and operations (2).
Its roles are in Vienna, Austria (46), Barcelona, Spain (33), London, UK (18) and Munich, Germany (16).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
What else is fonio hiring for?
Sales and business development, marketing and growth, engineering, people and talent, design, and operations: 63 more roles.