Customer Success & Support Jobs at Folio
Folio has one open customer success and support role, fully remote, alongside 7 other open roles.
About Folio
Folio is a procure-to-pay platform for hotels. It allows hotel teams to order, manage bills, and pay suppliers in one place, covering areas from rooms to restaurants. The platform also includes expense management and integrates with tools for recipe planning and cost management in hospitality.
The open role
- Customer Support: remote, posted 17 November 2025.
Also hiring at Folio
Folio is also hiring in engineering (3), sales and business development (2), marketing and growth (1) and product (1).
Its roles are in remote (8) and San Francisco, CA, US (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Folio?
It is remote.
What else is Folio hiring for?
Engineering, sales and business development, marketing and growth, and product: 7 more roles.